Shop with confidence thanks to Ozerty's delivery guarantee
At Ozerty, we work with trusted global shipping partners to ensure safe and timely delivery of your packages. Our commitment is to guarantee the safe arrival of your purchased items. Should any problems arise during transportation, such as damage, loss or delays, rest assured that we are dedicated to solving these problems and offering optimal solutions.
Our delivery guarantee
SEK 60 in credit in the event of any delay
If we fail to deliver your order by the latest estimated delivery date from Ozerty, you will receive a credit of SEK 60. within 48 hours of that date. This credit will be issued via email as a promotional code and can be used on your next order.
Immediate reshipment for damaged goods
If you receive your package and discover that some items are lost or damaged in transit, rest assured that we will quickly issue an immediate reshipment for those items.
Immediate reshipment if the package is lost
If your package has not received any tracking updates for more than 15 days in transit, you have the option to request a free reshipment. If the original package is eventually delivered to you, you may keep it free of charge and it does not need to be returned.
30-day resend guarantee in case of non-delivery
If your package is not delivered within 30 days, you can request a free reshipment. If no action is taken within 35 days, we will automatically resend it. If it arrives later, you get to keep it free of charge, and it doesn't have to be returned.
Our delivery partners
