Terms of service

Effective from May 6, 2026

OZERTY SVERIGE is a website owned by MOJO FZ LLC, a limited liability company whose registered head office is located at A4-709 Building no. A4, Al Hamra Industrial Zone-FZ, 10055 Ras Al Khaimah, United Arab Emirates, +971 42 41 59 44 (Google Maps link: https://goo.gl/maps/qbRcd68nhLx7VLsG6), and registered with the Ras Al Khaimah Commercial and Corporate Register under number 45000044 (hereinafter referred to as "OZERTY SVERIGE"), which is the publisher of the website at the address https://ozerty-sverige.com.

The website host is Shopify, whose headquarters are located at 150 Elgin Street, 8th Floor, Ottawa, Ontario, K2P 1L4, CANADA.

ARTICLE 1: Definitions

In order to facilitate the readability of these Terms of Use, the following terms will always have the meaning and scope conferred on them in this article.

Terms	Definitions
Terms of Use	Refers to the terms and conditions for the use of our website.
User Account	Refers to the User's personal account, which is created automatically when the User places their first order, and to which the User can connect on the website using their email address in order to consult and manage a range of information about themselves on the website, in particular their personal data, the history of their purchases on the website, their delivery addresses, etc.
Account details	Refers to the email address the User uses when placing their order and which allows them to connect to their User Account. Connection takes place without a password: a one-time verification code (OTP) is sent to this email address in order to access the User Account.
Service fees	Refers to the costs of the service subscribed to by the User, for example: delivery costs, costs of product customization when offered, etc.
Service	Refers to the service offered by OZERTY SVERIGE on the website for the completion of one or more purchases of the products available on the website.
Website	Refers to the website https://ozerty-sverige.com where you can browse everyday consumer goods that you can buy and have delivered.
User	Refers to any adult natural person or legal person registered on the website and subscribing to the service, if applicable.
Visitor	Refers to any natural or legal person who visits the website for consultation purposes and who does not have a User Account.
Flexpay	Refers to the function that allows the User to validate an order below the minimum order amount. In exchange for a deposit, the User is credited with an equivalent benefit on their Wallet, under the conditions set out in the Payment Terms.
Wallet	Refers to the store credit linked to the User Account, granted as a commercial benefit and usable on orders under the conditions set out in the Payment Terms.

ARTICLE 2: Acceptance of the terms of use

These terms govern the use of the website and Users' access to the service offered on the website. Acceptance of these terms of use is a prerequisite for being able to use the service described herein.

Any registration and/or subscription to free or paid services, as the case may be, implies that the User accepts without reservation the provisions of the terms, which they expressly confirm having read, understood and accepted in advance.

Acceptance of these terms takes place when the User places an order: by clicking on the order button with obligation to pay, the User confirms having read and accepted these terms. A link allowing them to be read at any time is available in the footer of the website as well as on the product and cart pages.

The current version of the terms of use is available at any time and freely accessible on the website. OZERTY SVERIGE may change the terms at any time depending on certain technical, economic, legal or commercial constraints, for example on the launch of new services.

Users are informed of changes to the terms within a reasonable time. Where applicable, they are informed when they log in of the new applicable terms and must accept them in order to continue to benefit from the services.

Otherwise, the User may unsubscribe. This unsubscription takes effect upon receipt of the User's last order for all orders placed before the change to the general terms.

To be valid and binding on OZERTY SVERIGE, any derogation from the terms must be the subject of a written document signed by OZERTY SVERIGE and the User, and expressly referring to the terms.

OZERTY SVERIGE reserves the right to suspend a transaction or to immediately cease its services in favour of a User, in particular if that User violates a provision of the terms.

A printed version of the terms of use, as well as any information sent electronically, will be accepted in any legal proceedings concerning the application of these terms, in the same manner and under the same conditions as any other document written and kept in paper format.

The fact that OZERTY SVERIGE does not, at any time, exercise a right recognized in these terms of use, or does not require that any provision of the agreement arising from these general terms be performed, may under no circumstances be interpreted as a modification of the contract, or as an express or tacit waiver of the right to exercise that right in the future, or of the right to demand that the commitments made in this agreement be scrupulously performed.

If the User does not accept the terms stated in this agreement, they must refrain from using the services offered on the website.

ARTICLE 3: Access to the website

The website is accessible free of charge anywhere to any User with Internet access. All costs incurred by the User to access the service (computer equipment, software, Internet connection, etc.) are at their expense.

Simply visiting the website is free and does not require a User Account. The User Account is created automatically when the User places their first order, based on the information the User provides on that occasion. The User undertakes to provide sincere and accurate information about their contact details, in particular their email address, which is used for the handling of the order and for access to the User Account.

ARTICLE 4: User Account

It is free to visit the website and to acquire User status, which does not entail any specific cost.

The User Account is created automatically when the User places their first order. There is no separate registration procedure and no password: the User accesses their account using the email address used when placing the order, with a one-time verification code (OTP) being sent to this address in order to log in. Only adults over the age of 18 and not subject to a guardianship or curatorship regime may place an order and hold a User Account on the website.

The truthfulness and accuracy of the information provided by the User to create their User Account are presumed and are their responsibility, in particular as regards their identity.

The User's email address and the verification codes received are strictly personal. The User must preserve the confidentiality of access to their email and must not transmit the codes received to third parties.

OZERTY SVERIGE reserves in all cases the possibility of activating or not activating a User Account.

If OZERTY SVERIGE finds that the User has provided false information or has not provided the additional explanations that OZERTY SVERIGE may request from them, the User's account may be suspended or permanently deleted.

More generally, OZERTY SVERIGE reserves the right to refuse any order or access from a User with whom it has previously had a dispute, or who does not comply with these terms of use.

Furthermore, it is understood that when the account is created, the User authorizes OZERTY SVERIGE to send emails about their orders, as well as emails with information about changes to the service and/or the activity of the sector.

ARTICLE 5: Suspension or deletion of the account

The User may at any time and without cause request that their User Account be deactivated by email to the contact address indicated on the website, or perform this process directly online.

OZERTY SVERIGE undertakes to deactivate the User's account within a maximum period of seven (7) days from receipt of the request, provided that there are no pending orders and that the User has no outstanding payments.

OZERTY SVERIGE will delete the User's personal data in accordance with its personal data management policy.

If the User does not comply with these terms, or if the User commits fraud, OZERTY SVERIGE may notify the User of this by email and temporarily suspend, for a period of its choice, or permanently delete, the User Account, in particular in the following cases:

The User violates a provision of the terms of use or commits criminal acts;
OZERTY SVERIGE notes that a User has not logged in to their account for a period of one (1) year, and has still not done so four (4) weeks after receiving a reminder by email;
The User has written, on one or more websites intended for consumer reviews/comments, statements that are untrue, defamatory or damaging to OZERTY SVERIGE's reputation;
The User disputes a payment on an unfounded basis or in bad faith, in particular by initiating a chargeback procedure when the order has been fulfilled, or when a solution has been offered to the User;
OZERTY SVERIGE detects fraudulent behaviour or a fraudulent payment, the use of an unauthorized payment method, or any attempt to circumvent these terms of use.

In the event of an unfounded payment dispute, fraud or fraudulent payment, OZERTY SVERIGE further reserves the right to reject any subsequent order from the User concerned and to deny the User access to the service, without prejudice to the remedies available to OZERTY SVERIGE to recover the outstanding amounts.

ARTICLE 6: User obligations

By using OZERTY SVERIGE's website, the User expressly agrees NOT to:

Send or transmit by electronic means anything that is illegal, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, offensive, contrary to good morals, that violates a person's privacy and/or that infringes the rights of a third party;
Impersonate another User; the Internet user is aware of the limits of the network and cannot hold the company responsible for any disruption of the Internet that prevents one or more of the services offered from functioning smoothly and/or from functioning at all;
Undertake to carry out any adaptation, modification, translation, transcription, arrangement, compilation, decompilation, assembly, disassembly, transcoding, or apply reverse engineering to all or part of the website, or the services and/or the content;
Permanently or temporarily reproduce the website, in whole or in part, by any means or in any form;
Use software or processes intended to copy the content without OZERTY SVERIGE's prior written permission;
Export the website, or merge all or part of the website with other computer programs without the prior written permission of OZERTY SVERIGE;
Make short quotations, analyses and reproductions intended for press reviews, as well as other uses expressly permitted by law within the limits and conditions established by law and subject in particular to citing the names of the authors and the editorial source;
Use software or equipment likely to disrupt the functioning of the website, or take actions likely to impose a disproportionate burden on OZERTY SVERIGE's infrastructures;
Extract or reuse, including for private purposes, without OZERTY SVERIGE's prior written permission, a substantial or non-substantial part of the content of the databases and archives constituted by the website.

ARTICLE 7: Intellectual property

The entire website is protected by Swedish and international laws on intellectual property. All rights of reproduction and representation are reserved, including for downloadable documents. All texts, graphics, icons, photographs, maps, logos, videos, sounds, trademarks and, more generally, all elements making up the website may not, in accordance with the Swedish Copyright Act (Act 1960:729 on copyright in literary and artistic works) and the Trade Marks Act, be the subject of any representation, reproduction, exploitation or extraction, in whole or in part, on any medium whatsoever, without the express prior permission of OZERTY SVERIGE. Failure to comply with this prohibition would constitute an infringement that may trigger civil and/or criminal liability for its author. OZERTY SVERIGE reserves the right to initiate legal proceedings against any person who does not comply with this prohibition. None of the provisions of these terms of use may be interpreted as an assignment, transfer, sale, concession, license, loan, rental or operating authorization granted directly or indirectly by OZERTY SVERIGE for the benefit of the User, with regard to the website, its content and/or the services.

ARTICLE 8: Limitations of the warranty

Nothing in these terms of use excludes or limits the mandatory consumer rights that the User has, including the right of complaint under the Swedish Consumer Sales Act (konsumentköplagen). The limitations in this article apply only to the extent permitted by law.

Subject to the foregoing, the website is provided "as is" and "as available". The User declares that they know and accept the characteristics and limits of the Internet and, in particular, the network's functional characteristics and technical performance; problems related to connection and/or access to the Internet and/or websites; problems related to network availability and congestion; problems related to network disruption or saturation; problems related to transit time, access to information posted online, response times to display, consult, query or otherwise transfer data; the risks of interruption; the lack of protection of certain data against possible misappropriation or piracy; the risks of contamination by viruses circulating on said networks, etc., for which OZERTY SVERIGE cannot be held responsible. In the following circumstances, and subject to the consumer rights mentioned above, OZERTY SVERIGE cannot be held responsible:

where a fault, loss, delay or error occurs in the data transmission which is beyond its control;

where messages and/or data have been sent to a false, incorrect or incomplete address;

if the data does not reach OZERTY SVERIGE, for whatever reason, or if the data received is unreadable or impossible to process;

if the User is unable to access or use the website and/or the services for any reason whatsoever;

if the connection is interrupted for any reason.

It is the responsibility of the User, like any Internet user or owner of a mobile phone, to protect their technical equipment, in particular against all forms of contamination by viruses and/or attempted intrusion. OZERTY SVERIGE cannot under any circumstances be held responsible for this. It is therefore up to the User to take all appropriate measures to protect their own data and/or software stored on their equipment (telephone, computer) against any attack (malfunction, virus, hacking; list not exhaustive).

The User is solely responsible for the installation, operation and maintenance of the technical equipment necessary to use the website. Under no circumstances can OZERTY SVERIGE be held responsible if the website proves to be incompatible or has malfunctions with certain equipment of the User.

The User is solely responsible for the use they make of the website and cannot hold OZERTY SVERIGE responsible for any complaints and/or procedures brought against them. The User undertakes to take personal responsibility for any complaint and/or procedure brought against OZERTY SVERIGE which relates to their personal use.

Hyperlinks may lead to other websites or other social networks. OZERTY SVERIGE cannot be held responsible if the content of those other websites or social networks contravenes the rights of third parties and, more generally, applicable laws and regulations.

The information communicated on the website is provided for information purposes only, is not contractual and is not covered by OZERTY SVERIGE's liability. It may be modified or updated without prior notice.

OZERTY SVERIGE also reserves the right, at any time and without warning, to make improvements and/or changes to the website. OZERTY SVERIGE cannot be held responsible for any omissions and/or errors that the website may contain.

The version of the website may be updated to add new content and/or new services without prior information to the User.

Subject to the mandatory consumer rights, OZERTY SVERIGE cannot be held liable for damages of any kind, direct or indirect, arising from the use of, or the inability to use, the website.

ARTICLE 9: Force majeure

OZERTY SVERIGE cannot be held liable if a force majeure event occurs, as considered such by law and case law.

Having regard to OZERTY SVERIGE's obligations, an event beyond its control and which it could not reasonably be expected to foresee is considered force majeure, insofar as its occurrence makes it more difficult or more expensive for OZERTY SVERIGE to fulfil its obligations.

This applies in particular, without this list being exhaustive, in the event of disruption of means of transport or communication channels, acts of government, changes to the regulations applicable to these general terms, or events likely to prevent OZERTY SVERIGE, the website or the service, its suppliers or subcontractors from functioning properly (e.g. strike, lockout, total or partial unemployment, accident, fire, flood, interruption of online communication services, etc.).

ARTICLE 10: Cookies

The User is informed that a cookie may be automatically installed in their browser when visiting the website.

Cookies are small files temporarily stored on the hard drive by the User's browser and which are necessary in order to use OZERTY SVERIGE's website. Cookies do not contain any personal information and cannot be used to identify the User. A cookie contains a unique identifier that is generated randomly and is therefore anonymous. Some cookies expire at the end of the User's visit, others remain.

The information from cookies is used to improve OZERTY SVERIGE's website.

The User may accept or refuse non-essential cookies via the cookie banner displayed on their first visit, as well as at any time via the settings provided for this purpose. Cookies that are strictly necessary for the functioning of the website do not require consent. The User may also disable these cookies through the settings in their browser.

ARTICLE 11: Convention of proof

The actions taken by Users on the website by which they accept documents and other elements applicable within the framework of the service, in particular these terms of use, notably by placing an order on the website, demonstrate their consent to the elements concerned and are assimilated to a handwritten signature and to the conclusion of a contract in electronic form within the meaning of the eIDAS Regulation (EU) No 910/2014.

In accordance with this Regulation, the User accepts that the time-stamping elements implemented, the procedures on the website by which they express their consent (e.g. by placing an order or by entering the verification code received by email), the information and elements exchanged with OZERTY SVERIGE within the framework of the service, possibly on a durable medium, in particular the elements relating to orders placed on the website (e.g. emails, acknowledgments of receipt exchanged, etc.), and in general all elements created and/or exchanged as part of the service on the website (e.g. proof of connections, data records and other identification elements), are admissible before the courts and constitute proof of the data, elements and signatures which they materialize, contain and/or express.

ARTICLE 12: Nullity

If one or more of the provisions of these terms of use are held to be invalid or declared as such pursuant to a law, a regulation or following a decision that has become final by a competent court, the other provisions will retain their full validity, force and scope. Where applicable, OZERTY SVERIGE undertakes to immediately remove and replace that clause with a similar and legally valid clause.

ARTICLE 13: Right of complaint

Under the Swedish Consumer Sales Act (konsumentköplagen, 2022:260), the consumer has a right of complaint of three years from delivery of the goods. OZERTY SVERIGE is liable for original defects that existed at delivery and which become apparent within this three-year period.

In the event of a defect, the consumer is in the first instance entitled to remedy (repair) or replacement free of charge; if these measures are impossible or entail unreasonable costs, the consumer may demand a price reduction or cancellation of the purchase. The right of complaint applies independently of any commercial guarantee and cannot be contracted away to the detriment of the consumer.

ARTICLE 14: Right of withdrawal

Under the Swedish Distance Contracts Act (distansavtalslagen, 2005:59), the consumer has a period of 14 days from receipt of the goods to exercise their right of withdrawal without giving any reason, by sending OZERTY SVERIGE an unambiguous statement expressing the wish to withdraw from the contract.

The consumer then has 14 days to return the product. The costs of returning the product are borne by the consumer, except in the event of a defect or hidden fault. From receipt of the returned product or proof of its dispatch (the date taken into account being the earlier of the two), OZERTY SVERIGE has 14 days to refund the consumer all amounts paid, including the standard delivery cost. Paid delivery options (e.g. priority delivery) are not refunded. The refund is made using the same means of payment as that used for the purchase, unless otherwise agreed with the consumer.

Where the order has given rise to a Flexpay deposit, the fate of that deposit depends on the use of the benefit credited to the Wallet. As long as this benefit has not been used in any way, the deposit amount is refunded to the original means of payment under the right of withdrawal, and the corresponding benefit is cancelled. Conversely, from the moment the User has used all or part of this benefit, even for only 60 kr, the benefit is deemed acquired and consumed; the deposit is then no longer refundable in cash, and the User keeps the benefit already obtained on their Wallet.

ARTICLE 15: Applicable law and mediation

These general terms are governed by Swedish law.

Any complaints must be sent to kontakt@ozerty-sverige.com. In the event of a dispute between the trader and the consumer, the parties shall endeavour to find an amicable solution. Failing an amicable settlement, the consumer may turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, arn.se), or use the European register of dispute resolution bodies: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

If a dispute cannot be resolved amicably, the courts of Sweden have jurisdiction to hear the dispute. Nothing in these provisions deprives the consumer of the mandatory protections applicable in their country of residence.

Contact us:

From 9:00 a.m. to 6:00 p.m., Monday to Friday
Tel: 010 884 87 30
E-mail: kontakt@ozerty-sverige.com